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Terms and Conditions That Govern Your nustagame Account

These terms set out what you can expect from us and what we ask of you when you open and use your nustagame account — covering everything from how your GCash, Maya, or InstaPay deposits are handled to how disputes are resolved.

Account eligibility by local lawGCash, Maya, InstaPay payment rulesWithdrawal and verification processAccount suspension conditionsGoverning terms and contact rights

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HOW WE HANDLE COMPLIANCE

Our Obligations Under These Terms

These terms are not one-sided. We hold ourselves to the same document. Here is how we apply our side of this agreement across the four areas that matter most to your account: data handling, account security, payment processing, and your right to request changes.

Data Handling

Personal data collected at registration — your name, mobile number, and e-wallet details — is used only for account operation, payment verification, and legal compliance. We do not sell account data to third parties.

Account Security

Your account is protected by OTP-based login confirmation. If we detect access from an unfamiliar device or an unusual login pattern, we suspend the session and notify you via your registered mobile number before any action is taken.

Payment Processing Rules

Deposits via GCash, Maya, and InstaPay are processed according to the payment rules in Section 2 of these terms. We log every transaction, and you can request a payment ledger for your account at any time through the Help Centre.

Your Right to Request Changes

You may request a correction to your account details, ask for a copy of your accepted terms version, or request account closure by submitting a written request through the Help Centre or by emailing support directly.

What These Terms Actually Cover

nustagame Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Your use of nustagame is subject to these terms in full, and they apply from the moment you create an account. Eligibility depends on local law — access is available only where permitted for eligible account holders in the Philippines. We do not accept registrations from

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persons who are ineligible under applicable local regulations. When you fund your account via GCash, Maya, or InstaPay, the transaction is governed by both these terms and the payment provider's own conditions; any dispute about a transfer must first be raised with us through the support
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channel before any third-party escalation. Account wallets reflect confirmed deposits only — pending transfers shown in your GCash or Maya app history are not credited until the payment clears on our end. Withdrawals follow a verification step: we confirm the receiving e-wallet matches the account name
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on file, then process the request. We reserve the right to amend these terms with notice published on this page; continued use of your account after a posted change constitutes acceptance. If any provision here conflicts with local law, that provision is read as narrowly as
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the law requires without voiding the rest of the agreement.

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If something in these terms isn't clear, or if you believe a clause has been applied incorrectly to your account — a blocked withdrawal, a payment mismatch, or a GCash verification hold — reach out directly. Our support team handles terms-related questions through three channels, and we aim to give you a written response that cites the specific clause involved, not a generic reply.

Live Chat Open the chat widget from any page on nustagame. Use this for urgent terms questions, such as a held withdrawal or an InstaPay credit dispute that needs same-session attention.

Email Support Send detailed terms queries — account suspension grounds, payment rule clarifications, or requests for a written copy of your accepted terms version — to our support email address on file.

Account Help Centre Log in and navigate to the Help section of your account dashboard. From there you can submit a formal terms dispute, track its status, and view previous responses related to your account.

Frequently Asked Questions About These Terms

These are the questions we get most often about how the terms apply to real account situations — payments, verification, suspension, and what happens when you want to make changes or close your account.

Yes. Every funded transaction — whether via GCash, Maya, or InstaPay — falls under these terms. The payment provider's own conditions also apply in parallel, but account-side rules here take precedence for disputes raised with us.

No. Any update to these terms is posted on this page with a clear notice. Continued use of your account after the posted date means you accept the revised terms. We do not make silent amendments.

Depending on the breach, we may suspend your account, hold pending withdrawals pending review, or close the account permanently. You will be notified in writing with the specific clause referenced in the action taken.

Submit a written dispute through the Help Centre within your account dashboard or via the support email. Reference your account ID and the transaction or action in question. We respond with a clause-specific written reply.

These terms apply to all eligible account holders in the Philippines, including players in Iloilo City, where access is available under local law. Eligibility is determined by applicable local regulations, not by region alone.

Yes. Submit a request through the Help Centre or by email. We keep a timestamped record of each terms version and will provide the version active at the time your account was created or last updated.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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Terms and Conditions That Govern Your nustagame Account

Our Obligations Under These Terms

How to Reach Us About These Terms

Frequently Asked Questions About These Terms

01 Do these terms apply to all payment methods, including GCash and Maya?

02 Can nustagame change these terms without telling me?

03 What happens to my account if I breach these terms?

04 How do I dispute a terms-based decision on my account?

05 Are these terms valid for players in Iloilo City and other regions of the Philippines?

06 Can I request a copy of the terms version I originally agreed to?

Terms & Conditions

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